Goodwill expands to its first Behavioral Health Services Program in Manhattan

Goodwill Industries® of Greater New York and Northern New Jersey, Inc. (Goodwill NYNJ) today held a grand opening with a ribbon cutting ceremony to celebrate the official launch of its first Personalized Recovery Oriented Services (PROS) program in Manhattan.

Good will Harlem PROS is located at 1767 Park Ave., 5th floor; NY, NY 10035. Goodwill NYNJ operates two additional PROS in Astoria, Queens and Brooklyn, NY.

Goodwill NYNJ has provided behavioral health services for over thirty years to help New Yorkers with mental illness stay healthy, employed and out of hospitals for psychiatric crises.

PROS is a recovery and rehabilitation program for adults (ages 18+) with serious mental illness that provides help with mental health and substance use issues that prevent participants from achieving their life goals.

The program helps participants gain the skills they need to live independently, develop the support necessary to integrate into their community, offer mental health treatment, manage their health, and support them in obtaining and maintaining employment.

In 2022, Goodwill NYNJ provided behavioral health services to help more than 1,500 NYC residents with mental illness manage their recovery.

New Yorkers love Stephanie S., a single Hispanic woman Harlem in her thirties, she has struggled with mental health for years and has been hospitalized several times for psychiatric crises. After injuring her knee, she had to quit her longtime job and decided to join Goodwill’s Harlem PROS in October 2022.

At first she struggled to wait for PROS due to anxiety, paranoia, sadness and confusion. Through therapeutic counseling, she began attending and participating in groups that provided her with coping, basic life, and problem-solving skills training. She also participated in benefits and financial management and relapse prevention planning. These services helped her “come out of her shell” to socialize without anxiety, become more confident and creative, and better understand her mental illness. Today, Stephanie maintains a great relationship with her family, builds social relationships, manages her finances, and makes money selling health products. “Before I came to Goodwill, I didn’t want to talk. I was very shy and felt nervous and anxious,” Stephanie said. “I learned how to better manage mental health symptoms in PROS groups. My thinking is changing.”

According to New York The state Department of Health says “more than one in five New Yorkers have symptoms of a mental disorder. In addition, in any given year 1 in 10 adults and children experience mental health problems severe enough to affect functioning at work, family and school.”

“The stigma of mental illness and the lack of peer support and community can discourage people from engaging in treatment,” said Katy Gaul-Stigge, president and CEO of Goodwill NYNJ. “Systemic mental health issues plague many of our neighbors, especially people of color. That’s why we’re excited to expand these needed services in this beautiful, bright and welcoming space today.”

Goodwill NYNJ is a leading employee nonprofit organization that in 2022 provided training, job connections, job coaching and retention services to more than 9,000 people who are under or unemployed, approximately half of whom are people with disabilities. Last year, Goodwill NYNJ placed 1,042 people in new jobs, a 27% increase over the previous year, including 565 people with disabilities, outside of its stores with employers such as hospitals and medical centers, tech and accounting firms, in warehouses . and NYC manufacturing sectors and agencies.

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Goodwill Industries of Greater New York and Northern New Jersey, Inc. (Goodwill NYNJ) is a 501(c)(3) nonprofit organization that operates retail stores throughout the region that are powered by donations of clothing and household items. Goodwill NYNJ converts these donations into workforce development services for people with disabilities and the unemployed, and job training leading to employment. Goodwill NYNJ’s services create a better life for thousands of residents of the New York City metropolitan area and their families. For more than 108 years, the agency’s mission has been to enable individuals with disabilities and other barriers to employment to gain independence through the power of work. Learn more about Goodwill NYNJ at

Photo Credit: 1-2) Goodwill Ribbon Cutting.

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